Refund policy

At Elitegear, we want you to feel confident and happy with your purchase. That’s why we offer a 7 day refund policy and allow you to open and check your order before paying.

Open Before Paying

You’re welcome to open your package upon delivery to make sure everything is correct and in good condition before completing payment. If there’s an issue, you can refuse the order on the spot.

Refunds (7 Days)

If you’re not satisfied with your purchase, you may request a refund within 7 days of receiving your order.

To be eligible for a refund:

• The item must be unused and in its original condition

• Original packaging must be intact

Once approved, your refund will be processed accordingly.

Damaged or Incorrect Products

If your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery and include clear photos of the item and packaging. After verification, we’ll arrange a replacement or refund at no extra cost.

How to Request a Refund or Exchange

Simply contact our support team and provide:

• Your order number

• The reason for the request

• Photos (if the item is damaged or incorrect)